Frequently Asked Questions

FAQ's:

Many major insurance plans, including Aetna, BCBS, Cigna, UMR, and United Healthcare, cover lactation visits. Coverage varies by plan, and when insurance confirms coverage, many patients have little to no out-of-pocket cost, though copays may apply if your deductible hasn’t been met.
 

To confirm your benefits, call the member services number on the back of your insurance card and ask if lactation consultations are covered under your plan, how many visits are included, whether you must use an in-network provider, and if they can confirm coverage using the following billing codes: S9443 (lactation classes) and 99404 (lactation consultation).

For patients wishing to be seen in home, you will have a travel fee, which we charge for all patients (requesting a home visit) within the Acadiana area of Louisiana and surrounding areas. This fee is $25 per visit seen in-home. This fee helps us defray the additional expenses associated with bringing our expert consultants to the comfort of your home.

You have 3 options. 

1. We can come to you in your home.
2. You can come to our clinic located in Crowley at 713 N Eastern Ave, Crowley, LA 70526.
3. We can do a virtual visit.

At Louisiana Lactation, we strive to provide exceptional care and support to all of our patients. For home visits within our initial radius of the Acadiana area and surrounding areas, we charge a travel fee of $25 per visit seen in-home. This fee covers the cost of bringing our expert lactation consultants directly to your doorstep, ensuring convenience and personalized care in the comfort of your own home. If you live over 40 miles from our radius of 713 N Eastern Ave, Crowley, LA 70526, a specified travel fee will be agreed upon prior to your visit. We appreciate your understanding and look forward to assisting you on your breastfeeding journey.

 Yes! Bring your baby(ies) unless you are planning to exclusively pump. We have a breastfeeding pillow you can use. Bring your pump if you would like us to fit you for your flange size or teach you how to use it. Our clinic stays stocked with the essentials, so if you forget something, we have you covered!

Generally, it’s best if you can have your baby interested in feeding at the time of our visit. If your baby gets hungry, feed 5 minutes at the breast or 1 oz by bottle an hour before your visit. Make sure you fill out the questionnaire that is sent to your email prior to your visit. This ensures that we have all the necessary information to serve you well. Be sure that you upload your insurance cards into your profile so that we can submit visits on your behalf, giving you the best chance for owing nothing out of pocket. If you have been using a nipple shield, bring it. If you would like us to size your pump flanges to fit you, bring your pump and accessories. We provide a breastfeeding pillow to use and extra disposable diapers/wipes should you need them. Otherwise, nothing!

  We work with a wide range of feeding difficulties and all of our consultants are trained in depth to assess your baby and implement a specific feeding strategy to meet your goals.

We are here to help you reach your feeding goals. Formula, breast, exclusively pumping, donor milk, whatever the case may be!
 We frequently work with mothers with a very wide range of approaches.

BEFORE THE APPOINTMENT
Before we meet, we will have you fill out a few forms that will help us maximize our time with you. We know it can be intimidating having someone come to your house, but relax, don’t clean your house for us (we promise we don’t care) and don’t dramatically change anything before we come. We want to see you in your comfortable space, even if that means you’re used to feeding in an unusual space. 

Start making a list of all the things you may want to ask about before we come. But also remember if you forget something, you have two weeks to call/email after a visit.

It’s ok for your partner/friend/kids to be home during a visit. Remember, your comfort is most important to us. Please plan to put your dogs away, if possible.

DURING
First and foremost, we will not be rushed. We know that babies are not on our schedule. We can do our very best to schedule a visit during a normal feeding, knowing that our plans might get tweaked a little. That’s okay! You can expect us to wash our hands, spend some time talking with you about your history, how your birth went, and how the initial and current breastfeeding has been going. Then we will have you show us exactly how you normally do things, and we will go from there. We will do an oral assessment, assessment of your breast tissue and the babies latch. You can expect to have all of your questions answered.

AFTER
We will provide you with documentation to submit to your insurance company for reimbursement, if your visit is not already covered at %100. We will also provide you with a care plan to begin working within 24 hours of our visit. Remember, just as learning any new skill takes time, so does breastfeeding. There is no immediate cure to all breast feeding issues. Often, nursing issues can be complex and take multiple steps to see progress. This is normal (and frustrating), but we will support you and encourage you all the way through it! Utilize your calling/emailing for 2 weeks after the visit. You will never be a bother. We appreciate your honesty throughout the process, as we can’t help you if you don’t express what you need help with. If you feel like something isn’t working for you- tell us! And vice versa, if you feel like you’re making great progress, we love hearing that too. It’s our joy to celebrate with you.

  • 60 min in-home visit $200 ($225 with the travel fee)
  • 60 min clinic visit $200
  • 60 min virtual consultation with an IBCLC $150

We provide flexible self-pay rates because we never want finances to stand in the way of you getting the support you need. We can provide you with a receipt of services called a super bill that you can submit to your insurance for reimbursement if you would like. Most of the time, they will reimburse partially. 

Louisiana Lactation is based out of Crowley, Louisiana and serves the surrounding Acadiana region. We travel to surrounding areas which includes communities such as Lafayette, Jennings, Eunice, Opelousas, Scott, Duson, Breaux Bridge, and surrounding cities and parishes. If you’re unsure whether you’re within our service area, don’t hesitate to reach out, we’d love to help you figure it out!